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Privacy Policy

Last updated: September 26, 2026

DMV Home Fix (“DMV Home Fix,” “we,” “us,” or “our”) is a local handyman and home-services business serving Northern Virginia. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at dmvhomefix.com and to information you provide to us through our forms and advertising.

1. Information We Collect

We collect information you give us directly and certain information collected automatically when you use our website.

Information you provide. When you contact us or request an estimate—through our website forms or through a Google Ads lead form—we may collect:

  • Your full name;
  • Your email address;
  • Your phone number;
  • Your city or property address and service location;
  • Details about the work you are requesting, such as your to-do list, preferred timing, and a description of the repairs;
  • Any photos you choose to upload with a request.

Google Ads lead forms. If you respond to one of our advertisements on Google, you may submit your contact details (such as name, email, phone number, and city) through a lead form provided by Google. That information is passed to us so we can follow up about the services you asked about. Your submission through Google is also subject to Google’s own privacy terms.

Information collected automatically. When you visit our website, we and our analytics provider may automatically collect standard technical and usage information, such as your IP address, device and browser type, pages viewed, and how you arrived at and moved through the site. When you submit a request form, your IP address is also used briefly for spam prevention and rate limiting. Our hosting provider keeps standard server logs to operate and secure the website.

2. How We Use Information

We use the information we collect to:

  • Respond to your inquiries and follow up with prospective customers;
  • Prepare estimates and confirm our service area;
  • Schedule, coordinate, and provide the handyman and home-repair services you request;
  • Communicate with you about requested or ongoing services;
  • Operate, maintain, and improve our website;
  • Understand how our website is used;
  • Measure the performance of our advertising and track conversions;
  • Detect and prevent fraud, abuse, or misuse; and
  • Meet applicable legal, tax, and record-keeping obligations.

3. Advertising and Analytics

We use the following third-party technologies on or in connection with our website:

  • Google Analytics (GA4). Our website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies and similar technologies to collect usage and device information, which helps us improve the site and our services.
  • Google Ads and lead forms. We advertise our services through Google Ads, which may include lead forms that let you contact us directly from an ad. We use Google’s tools to measure how our ads perform and to understand which ads lead to inquiries (conversion measurement).
  • Cookies and similar technologies. The analytics and advertising tools above may set cookies or use similar technologies in your browser. Separately, if you use our to-do builder, your selections are stored temporarily in your own browser (session storage) so they can pre-fill the estimate form, and they are cleared after you send your request.

You can control cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. Limiting cookies may affect how some parts of the site function.

4. How We Share Information

We do not sell or rent your personal information. We share information only as needed to run our business and provide the services you request, including with:

  • Service providers who operate our website and communications, such as our website hosting and business email providers, who process data on our behalf to run the site and deliver messages;
  • Our scheduling and customer-management provider (Jobber), which we use to manage service requests, customer records, scheduling, and job details. When you submit a request, the relevant details you provide may be created in our Jobber account so we can coordinate and carry out the work;
  • Our analytics and advertising providers (such as Google), as described in the section above; and
  • Others when required by law, such as to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of our customers, the public, or DMV Home Fix.

These providers are permitted to use the information only to perform services for us, not for their own independent purposes.

5. How We Store and Protect Your Information

Requests submitted through our website are stored privately in the website’s management system. Photos you upload are saved with randomized file names in a storage area that is not publicly reachable on the web; they can be opened only by DMV Home Fix after signing in to the site’s administration, or through security-signed links that expire. We use reasonable administrative and technical safeguards to protect the information we hold. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep the information we collect for as long as needed to respond to your inquiry, provide the services you request, maintain a reasonable record of the work performed, and meet our legal and record-keeping obligations. When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details.

7. Your Privacy Choices

You may contact us at any time to ask what information we hold about you, to correct it, or to ask us to delete it, and we will honor your request unless a legal or record-keeping obligation requires us to keep certain information. You can also manage cookies through your browser and opt out of Google Analytics as described above. Depending on where you live, you may have additional rights under applicable privacy laws; to exercise any such rights, contact us using the details below.

8. Third-Party Services and Links

Our website and ads rely on third-party services (such as Google) and may contain links to websites we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services or websites you use.

9. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

DMV Home Fix
Email: hello@dmvhomefix.com